Arnoks Marketplace Terms for Buyers

Version MT-1. These terms apply when you order goods or book services on Arnoks Marketplace, run by Arnoks Food Corporation ("Arnoks").

1. Who sells to you

Every seller on Arnoks Marketplace is an independent business. When you order, your contract is with the seller, not with Arnoks. The seller sets the price, fills the order or does the work, and gives you their own official receipt.

2. What Arnoks checks

Before a seller is listed, Arnoks checks their business permit and owner's ID, and, where the goods or work need them, their sanitary permit, meat inspection certificate or contractor's license. Checking documents does not mean Arnoks guarantees the goods or the work.

3. Paying

For now, you pay the seller directly: in cash, or to the seller's own GCash or bank account shown on your order page after they accept. Never pay a seller's account that is not shown on your order page. When the Arnoks payment gateway is ready, you will pay on Arnoks Marketplace.

4. Quotes for services

For a service, you describe the job; the provider sends a quote. Nothing is agreed until you accept the quote on your order page.

5. Problems

If something is wrong (late, short, spoiled, poor work), tap "Report a problem" on your order page within 48 hours of completion, with a photo if you can. The seller answers within one business day, and Arnoks helps both sides settle it. Arnoks may pause a seller who does not.

For food, check it on arrival. Do not use goods that look, smell or feel spoiled; report them at once.

6. Arnoks' liability

To the extent the law allows, Arnoks is not liable for the goods or services sold by sellers, or for any loss, illness, injury or damage they cause; your claim is against the seller. Arnoks will help you reach the seller, give you the seller's registered details, and act on your report as the law requires of online platforms. Nothing in these terms takes away rights the law gives you that cannot be waived.

7. Follow-ups

If you agree, Jarvee, the Arnoks assistant, may message you about your orders, reorders and other sellers near you. You can stop this any time by replying STOP or emailing privacy@arnoks.com.

8. Your personal data

Your name, mobile number, address and order go to the seller you choose, only to fill your order. Arnoks handles your data as stated in its Privacy Policy at arnoks.com/privacy.